F.A.Q
OUR MULTI-UTILITY EBIKES ARE SUITABLE FOR ANYONE AND EVERYONE!
We are Bangalore based manufacturing company determined to give you best quality and performance product!
Hopefully we Have Answers here for all your queries. We are happy to help if you need any further assistance!
We make our bikes with utmost care to personal preference hence it takes 45 to 60 days for the delivery. We schedule your production once your slot is confirmed after the pre-booking. You can either the full price during the pre-booking or pay an advance of 10,000 rupees and pay the rest after your cycle is delivered.
Is Uno safe & Suitable for children?
Weighing around 30 kgs, and accelerating to a top speed of 25km/hr, Uno is completely safe and
suitable for children who can ride a 20’ cycle. It makes easier for children to commute to schools and tuitions without having to carry a heavy back bag as Uno can carry unto 150kgs.
Is it Safe & comfortable for senior citizens?
The light weight frame is easy enough to handle and the big comfortable seat offers ample comfort
and support for long rides which makes it super safe and comfortable for senior citizens.
How do I lock this bike?
We have a dedicated lock on the cycle. Additionally, the user can use a cable lock to make it more
secure
Is the battery and other parts waterproof?
Our EBIKES are built with utmost care and protection to weather conditions. The battery is housed
in a protective sealed box which makes it difficult to reach the battery. Our bikes can be used in rain
carefree.
What about servicing of the bike?
Our bikes require minimal to no maintenance. Timely oiling and cleaning can be done in any cycle
repair shop. In case of battery related issues, contact our executive. If the battery has worn out, the
cycles require a battery replacement.
What Happens when the bike doesn’t start?
Our EBIKES can be easily repaired in any cycle shop in case of mechanical malfunctions. In case of
electrical malfunctions, the customer can contact Mastiebikes and Mastiebikes pledges to resolve it
as soon as possible
What about spare parts availability?
Mechanical spares can be procured from any cycle shop. For the electrical spares, reach out to
Mastiebikes.
How to care this bike?
Our cycles require very less care apart from regular oiling of the chains and getting the brakes
checked often. The cycle must be avoided contact with deep water and do not damage the battery.
How is this better than other ebikes?
EBIKES by Mastiebikes offer many more essential features at an aggressive price without
compromising on the build quality or the performance. Mastiebikes also offers a wide range of
customizable options to match the user’s preference. Also, we are Indian cycle makers and make
cycles of top-notch quality for Indian rugged use.
Do I need License and other documents?
As per the RTO regulations, low speed electric vehicles are categorised as non-motorized vehicles
(NMV). These vehicles are RTO exempted and do not require registration, insurance, helmet or
insurance.
Why is the top speed is limited to 25kmph?
As per the regulations, any vehicle with a top speed above 25kmph are categorized as motorized
vehicles and require a registration certificate, license and insurance.
Does it have hill climbing Ability?
We use an internally geared 250W motor with produces 45nm of torque with is enough to power
the cycle uphill.
Is the bike available for Rent?
No, we are not yet available for rentals.
What about EMI option?
EMI options are available on credit card.
What is the delivery time?
We take 45 to 60 days after the booking is done
Do we have dealers outside Bangalore?
We are looking for dealers outside Bengaluru and we do have a dealer in Mumbai. We will be soon
expanding all over the country.
What is the resale value of the bike?
The resale value is amazingly high as the battery is the heart of the cycle and replacing the battery
will make it a brand-new cycle.
Uno heavy is a great alternative and an easy solution for industrial purposes and short distance shipment. Uno heavy’s powerful motor can carry upto 250 kgs with ease and transport things within storage areas/godowns effortlessly. We are looking forward to revolutionising the food delivery and the online shopping delivery industry. Opting for an electric bike would help cutting expenses by upto 90% and also help save the planet with the use of green energy. Keeping this in mind, we have designed the cycle ergonomically to help in placing big objects on the front basket, middle bed and the rear basket. with dual 12 Ah batteries, the user can throttle upro 80kms on a single charge and add 15 to 25kms to the range with pedal assist. Uno is cheaper than a scooter yet better than a scooter.
Can I Generate income from this bike?
The ability to generate income through cycles makes it an amazing option to opt for. Income can be generated through rentals. Give it your known shopkeeper or anyone you know might use for daily commute.